Accessing Healthcare on SHIP

Accessing Healthcare on SHIP

OFFICE HOURS: Monday – Thursday: 8:00am to 5:00pm Friday: 8:00am to 3:00pm

Accessing Healthcare on SHIP

When students have SHIP there are two primary options for accessing medical and/or mental healthcare. 

Option 1:

Utilize the Health Center at Auraria for your first choice of Medical and Mental Healthcare. It’s the most cost effective and convenient campus resource specializing in college healthcare.

Option 2:

Access Medical and Mental Healthcare with United Healthcare network providers. When seeking care from a community medical provider, be mindful of the SHIP benefits and deductibles by reviewing the summary of SHIP Benefits. You can also read How to Use Your MSU Denver Student Health Insurance Plan with Community Providers below.

UnitedHealthcare Student Information

UnitedHealthcare Student Resources manages the MSU Denver Student Health Insurance Plan. This is where students enrolled on SHIP can find health plan information including:

  • Claims*
  • Coverage Information
  • Benefits and Policy
  • ID Card (print, view, request)*
  • Find Medical Provider
  • Pharmacy Locator
  • Travel Assistance

*Specific benefit information will be available online after the first 5 weeks of any semester. An email will follow from UnitedHealthcare Student Resources to your MSU Denver account after all member accounts are automatically activated for the semester. Please contact the SHIP office (303) 615-9997 if you are seeking medical or prescription care during the first 5 weeks of any semester, as you will need to be manually activated.

UnitedHealthcare Student Resources Contact Information: 1-800-767-0700  

Send claims to:
Student Resources                                              P.O. Box 809025 
Dallas, TX 75380 – 9025 
Payor ID: 74227 

For emergencies while traveling contact:
UnitedHealthcare Global
[email protected]
Use ID# 355751
How to Use Your MSU Denver Student Health Insurance Plan with Community Providers

Always read through your insurance policy before you seek medical treatment. You can also call the insurance company Customer Care at 1-800-767-0700 for specific benefit questions. Understanding the guidelines of your plan may prevent you from paying unexpected out-of-pocket expenses.

  • Check if you have been enrolled with the insurance company, an important step to verify you have active coverage. When the semester begins, create a MyAccount at for plan coverage dates and Member ID Card. ID cards are no longer mailed.
  • Find a participating network doctor. Once your doctor confirms participation in your insurance network they can only charge contracted insurance rates they have agreed to with the insurance company, saving you money.
  • Most U.S. insurance plans allow you to choose a primary care doctor (PCP), someone who you will see when you are sick or for a physical exam or lab tests. A primary doctor is not necessary but helpful for long-term health care maintenance. You also want to see a network doctor for any ongoing conditions like diabetes or high blood pressure.
  • Present your Member ID Card when visiting your doctor so they know where to send your claim for payment. Typically, patients will have to pay their portion of plan responsibility amounts, usually in forms of co-pays, deductibles, and co-insurance. Sometimes a form of payment will be collected at the time of service. It’s good practice to ask the billing staff before your visit for cost estimates. Any insurance company payments are mailed directly to the hospital or doctor you received care from.
  • Your doctor will automatically submit your visit claim to the insurance company. If you are being treated by an out-of-network doctor, ask how your claim will be filed. You may have to submit the claim yourself after paying for your medical services to the non-participating doctor.
  • After the insurance company receives and processes your medical claim you can expect to receive an Explanation of Benefits (EOB) statement, or you can access claims through MyAccount online health benefits account. An EOB explains how your benefits were applied from your visit. The EOB will show how much was paid to the doctor or hospital and what portion of the bill is the responsibility of the patient. If necessary, the doctor or hospital will then send you a statement of balance due indicating your remaining portion due of the billed expenses, such as the plan deductible, co-pays or co-insurance.

Additional SHIP Resources

Common questions answered about SHIP.

Health Center at Auraria Services
Medical and Mental Healthcare Services available at the Health Center at Auraria.

MyAccount health insurance portal 

UnitedHealthcare FAQs
Commonly asked questions on the UnitedHealthcare website.

Schedule an appointment

Call 303-615-9999 to schedule an appointment in advance.
Please note there is a failed appointment fee of up to $50.00 for missed appointments or short notice cancellations (less than 24 hours).